How long does it take to get my order? TOP
Most orders ship within 3-5 business days. We make most items to order according to your specifications. Larger quantities, Wholesale orders and Custom designs may take a little longer. We will attempt to notify you if your order is delayed.
We ship regular US Mail from Houston, TX. Please allow 2-7 days for shipping.
If you need your order a little sooner, let us know and we will attempt to accommodate your request if possible.
We will price the express shipping for your location and let you know the extra shipping charges. Approximate Express shipping charges range from $10-$60 depending on ship time and location.
How much are the shipping charges? TOP
There is a flat $5.95 shipping fee for the entire order.
Free shipping is offered for regular priced orders of $99 or more when ordered directly from the website. Free shipping is not offered for discounted merchandise or for group/quantity discounts.
Free shipping is not offered for phone or email orders.
Additional shipping charges will be determined for Express, Rush or International Orders.
Am I guaranteed to receive my order by the time I need it? TOP
Although we will make every effort to get you your order as quickly as possible,
we do not guarantee shipping times once the order leaves our office.
Do you make custom designs? TOP
Yes, we make “CUSTOM” Designs from your existing logo or graphic
OR you can “CREATE YOUR OWN DESIGN”
What is the difference between “CUSTOM DESIGNS” and “CREATE YOUR OWN DESIGN”? TOP
CREATE YOUR OWN DESIGN:
Use our existing fonts and graphics.
Little or no design fee
We create a rhinestone design from your existing logo or graphic.
6-24 piece minimum (depending on complexity of the design)
$30/ hour design fee
How do I go about creating a CUSTOM Design from my own logo? TOP
Email your logo to firstname.lastname@example.org.
Include all specifics such as size, rhinestone colors, etc.
Custom artwork requires a 6-24 piece minimum and a $30 per hour artwork fee.
Once we see your logo, we will give you a rough estimate for the price of the design, the minimum quantity and the artwork charge. The minimum quantity of 6-24 pieces is determined by the detail and complexity of the design.
All custom artwork must be paid for before artwork is created. Once we begin the artwork, if changes are made to your original dimensions or specifications, additional design fees will apply.
How do I “CREATE MY OWN DESIGN”? TOP
View our existing fonts at http://www.thecrystalranch.com/catalog.php?category=252
Each font shows the size of the letter as well as the maximum number of letters that will fit in a 10” width (maximum width for ladies fitted tee). Order the letters or words you would like in that font.
Search through our existing graphics to add to your design at
Order just the transfer and add to your own apparel. Or order from our apparel and we will be happy to apply your design. You can choose from our apparel at:
Will I Be able to see my design before it is shipped? TOP
For "CUSTOM" Designs from your logo or graphic, we will send you a proof of your logo. We will do small adjustments or tweak the design if needed. If changes are made to your original specifications, additional design fees will apply.
For "CREATE YOUR OWN DESIGN" we will not send a proof. We will ship you the letters and graphics you order.