Customer Service


Shipping & Delivery

 A basic shipping Fee of $5.95 will apply to all Retail orders.  All purchases will be shipped via First Class Mail or UPS ground. 

Retail orders over $99 (before tax), placed on Website, will receive free shipping (excludes sale, discounted merchandise, discounted group orders, phone, emailed or faxed orders).

 We will make every effort to ship items as quickly as possible, normally 3-5 business days.  Most custom items will ship in 7-10 business days once artwork is approved.  Stock and custom items will be shipped together unless otherwise requested. If 2 or more shipments are requested, free shipping may not apply.

Custom Artwork takes approximately 3-5 business days. Your custom item will ship 3-5 business days once the design has been approved.

Delivery Times: allow 2-7 business days for US Mail, depending on location. The Crystal Ranch and our shipping carriers do not guarantee delivery dates and will not be held responsible for shipping delays.

On occassion, it may take longer than normal shipping timesWe will make every effort to ship as quickly as possible and will attempt to contact you if shipping times will be delayed. If you have an event for which you would like to have your item, please let us know and we will attempt to get your item to you in the time needed.

These shipping policies apply to the 48 contiguous states only. We ship only within the United States at this time. The Crystal Ranch will select the carrier appropriate for your order. These shipping charges will be applied to invoice upon shipment.  They may or may not be accurate when checking out.

 WHOLESALE SHIPPING  Wholesale has different terms and conditions from our retail website including shipping, pricing and returns & exchanges.  Please review our wholesale policies

Privacy & Security
We will not share  or sell any of your information. 
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Returns & Replacements

Almost all items are made To Order, specifically for the customer at the time it is ordered.  Therefore, we are unable to offer returns, refunds or exchanges. 

Please view size and color charts carefully before placing your order.  If you have any questions on sizing, please call us for assistance.  Please check each Transfer carefully. The Crystal Ranch will gladly exchange misprinted transfers, but will not be responsible for misprints, misplaced stones or customer's apparel once the motif has been applied

Any "IN STOCK" item such as “Boutique” clothing or Layering tees that are not decorated can be exchanged within 15 days for any other In Stock item on the website as long as it is Unworn, in Original Condition, not On Sale or Discounted.  Additional reshipping fees will be charged. Contact us prior to return, for Return Authorization. All returns must be mailed to The Crystal Ranch, 15076 Hwy 6, Rosharon, TX 77583.

Refunds or credits will not be issued for shipping charges.  New and Actual Reshipping charges will be charged to credit card for merchandise exchanged.  Free shipping will not apply to exchanges. 

We will gladly replace any defective merchandise if it is unworn and in the original condition.  If the damaged item cannot be replaced, a refund will be issued.  Shipping charges will only be refunded for damaged/defectives goods or an error on our part.

Return your package to us using the mail carrier of your choice. We recommend using a carrier that provides a tracking number. (We are not responsible for lost packages.)

All Sale  and Custom items are Final Sale. 

We make every effort to closely represent the color and description of all items.  Colors are viewed differently on all computer Monitors.  Refunds will not be given for merchandise or shipping charges for discrepancies in color. 

If you do not see what you are looking for, please contact us at
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