Almost all items are made To Order, specifically for the customer at the time it is ordered. Therefore, we are unable to offer returns, refunds or exchanges.
Please view size and color charts carefully before placing your order. If you have any questions on sizing, please call us for assistance. Please check each Transfer carefully. The Crystal Ranch will gladly exchange misprinted transfers, but will not be responsible for misprints, misplaced stones or customer's apparel once the motif has been applied
Any "IN STOCK" item such as “Boutique” clothing or Layering tees that are not decorated can be exchanged within 15 days for any other In Stock item on the website as long as it is Unworn, in Original Condition, not On Sale or Discounted. Additional reshipping fees will be charged. Contact us prior to return, for Return Authorization. All returns must be mailed to The Crystal Ranch, 15076 Hwy 6, Rosharon, TX 77583.
Refunds or credits will not be issued for shipping charges. New and Actual Reshipping charges will be charged to credit card for merchandise exchanged. Free shipping will not apply to exchanges.
We will gladly replace any defective merchandise if it is unworn and in the original condition. If the damaged item cannot be replaced, a refund will be issued. Shipping charges will only be refunded for damaged/defectives goods or an error on our part.
Return your package to us using the mail carrier of your choice. We recommend using a carrier that provides a tracking number. (We are not responsible for lost packages.)
All Sale and Custom items are Final Sale.
We make every effort to closely represent the color and description of all items. Colors are viewed differently on all computer Monitors. Refunds will not be given for merchandise or shipping charges for discrepancies in color.