FAQ's
FREQUENTLY ASKED QUESTIONS
How long does it take to get my order? TOP
Most orders ship within 3-5 business days.
Large Quantities, Wholesale orders and Custom designs take a little longer. We will attempt to notify you if your order is delayed.
We ship regular US Mail from Houston, TX. Please allow 2-7 days for shipping.
If you need your order a little sooner, let us know and we will attempt to accommodate your request if possible.
Express shipping is available and pricing varies with ship time and location. You will be notified for approval of the extra charges prior to shipping.
How much are the shipping charges? TOP
There is a flat $5.95 shipping fee for the entire order.
Free shipping is offered for regular priced orders of $99 or more when ordered directly from the website. Free shipping is not offered for discounted merchandise or for group/quantity discounts.
Free shipping is not offered for phone or email orders.
Additional shipping charges will be determined for Express, Rush or International Orders.
Am I guaranteed to receive my order by the time I need it? TOP
Although we will make every effort to get you your order as quickly as possible,
we do not guarantee shipping times once the order leaves our office.
What are the Washing Instructions?
Gentle or Hand wash, inside out. Hang to dry.
Do not Dry Clean. Do not Iron Decoration.
Do the rhinestones stay on after washing?
Yes. We use high quality rhinestones that adhere very well. If you care properly for your garment, you can expect to get years of wear.
Can I return or exchange?
Because every item is made individually to your specifications, we are not able to accept returns. Please view all size charts carefully.
What if my item is damaged?
We will gladly replace any defective merchandise. We will issue a refund only if the item is not able to be replaced.
Do you make custom designs? TOP
Yes, we make Custom Designs.
Email your artwork or design ideas to info@thecrystalranch.com or go to the link below
https://www.thecrystalranch.com/index.php/create-your-own-designs.html
What is the minimum Quantity if I want a Custom Design?
6-24 pieces (depending on complexity of design) for Custom Artwork from existing artwork or Logos
What if I Only want 1?
You can create your own design from our existing fonts and graphics if you only want 1 or a few of a design.
Our existing fonts can be found at the following link: https://www.thecrystalranch.com/index.php/create-your-own-designs/rhinestone-fonts.html
How Do I apply the Rhinestone Transfers I just ordered?
Detailed instructions and helpful hints can be found at the following link:
https://www.thecrystalranch.com/rhinestones-101
What is the difference between a Transfer and a Decal?
TRANSFERS can be applied to Apparel, Caps, Totes, etc with heat from a heat press or household iron.
DECALS are "stickers" for hard surfaces such as car windows, laptops, sports helmets, etc. The backing of the decal is similar to a sticky tape.
What is the difference between “CUSTOM DESIGNS” and “CREATE YOUR OWN DESIGN”? TOP
CREATE YOUR OWN DESIGN:
Use our existing fonts and graphics.
No Minimums
Little or no design fee
CUSTOM DESIGN:
We create a rhinestone design from your existing logo or graphic.
6-24 piece minimum (depending on complexity of the design)
$30/ hour design fee
How do I go about creating a CUSTOM Design from my own logo? TOP
Email your logo to info@thecrystalranch.com.
Include all specifics such as size, rhinestone colors, etc.
Custom artwork requires a 6-24 piece minimum and a $30 per hour artwork fee.
Once we see your logo, we will give you a rough estimate for the price of the design, the minimum quantity and the artwork charge. The minimum quantity of 6-24 pieces is determined by the detail and complexity of the design.
All custom artwork must be paid for before artwork is created. Once we begin the artwork, if changes are made to your original dimensions or specifications, additional design fees will apply.
How Much does it cost for custom artwork?
We charge $30/ hour to create your design to your specifications.
How do I “CREATE MY OWN DESIGN”? TOP
View our existing fonts at https://www.thecrystalranch.com/index.php/create-your-own-designs/rhinestone-fonts.html
Each font shows the size of the letter as well as the maximum number of letters that will fit in a 10” width (maximum width for ladies fitted tee). Order the letters or words you would like in that font.
Search through our existing graphics to add to your design
Order just the transfer to apply to your own apparel. Or order from our apparel and we will be happy to apply your design. You can choose from our apparel at: https://www.thecrystalranch.com/index.php/tshirts/blank-apparel-options.html
Will I Be able to see my design before it is shipped? TOP
For "CUSTOM" Designs from your logo or graphic, we will send you a proof of your logo. We will do small adjustments or tweak the design if needed. If changes are made to your original specifications, additional design fees will apply.
For "CREATE YOUR OWN DESIGN" we will not send a proof. We will ship you the letters and graphics you order.